Welcome to Visions Design Group. We pride ourselves on providing our clients with high quality, individualized furnishings, as well as excellent customer service. We have built trusted relationships with our global sources as well as our own workshops, and are pleased to offer our customers these unique items for your home. We strive to offer these items at reasonable prices and will always try to beat your lowest price!
We offer high quality furniture at reasonable cost and are happy to work to beat your lowest price. We strive to keep our website prices current, but occasionally our manufacturers raise prices and it is not reflected in the price on our website. Prices are subject to increase without customer notification.
If you do not find a particular product on our website, please contact us or phone our office. We will be happy to help you find exactly what you are searching for.
Most of our items include free freight, normal curbside delivery to your door with FedEx Freight or Freight Common Carrier. On some products, we can provide free freight to a transfer facility or a customer may pay additional charges to get the item drop shipped directly to their home. If you require white glove service, where the furniture will be unwrapped and placed inside your home, please ask our sales representatives about additional charges for this service. Our one-of-a-kind items are shipped COD and we can get you a shipping quote upon request. If an item is mistakenly identified as including free shipping on our website, through an administrative error, we will notify the customer and reserve the right to charge additional shipping charges.
All shipping lead times are approximate and are from the time the order is actually placed with the manufacturer, which can take about a week from the time the customer places the order, due to credit card and banking times. Visions Design Group will do everything possible to work with the manufacturer and shipper to ensure your items arrive as soon as possible within the specified lead times. However, VDG will not be held responsible for any delays beyond our control, either in manufacturing production or shipping. Under no condition can items be returned because of production or shipping delays out of our control.
GOODS DAMAGED IN TRANSIT
We strive to use high quality, trusted manufacturers and reliable shipping companies. Occasionally damage does occur in transit.
If the carton your merchandise is delivered in is torn or damaged in any way, please report it to the delivering carrier so a notation and record can be made for insurance purposes. If there is extreme visible damage on the outside carton, the customer should refuse the shipment and contact us immediately. Please check your delivery as soon as possible within 24 hours of delivery. If you notice any damage once you open your shipment, contact us immediately and please retain the original packaging for your return. We will also need photographs of the damage as soon as possible. Products without the original packaging will not be eligible for returns, unless the client pays to have the item repackaged. Failure to report any damage upon the delivery of an item or within 24 hours of delivery will release Visions Design Group from any and all responsibility for the damaged merchandise.
As many of our manufacturer’s have a no return policy, we are not always able to accept returns. Of course, if a product is damaged, defective or the wrong item, we will do our best to remedy the situation as soon as possible. On customer orders that are undamaged and we are able to accept returns, there will be a 25% restocking fee and the customer will be responsible for return shipping fees and original shipping fees will not be reimbursed.
Customer satisfaction is very important to us at Visions Design Group. We are happy to answer any questions and provide available photographs and dimensions of our products before you purchase an item. We will do our best to help you make an informed and knowledgeable decision before you commit yourself to a purchase. We value your business and will do our best to accommodate any inquiries to ensure you will be happy with your purchase for years to come.
CANCELLATION POLICY- Custom Orders and One-of-a-Kind Items
Please note that many items on our website are made to order and therefore considered custom items. A custom order is also an order in which a customer requests a specific furniture option that is custom manufactured or specifically tailored for the customer’s order. An example of a custom order is one in which a specific fabric option, metal option, wood option or size option has been selected as part of the customer’s order.
The customer has 48 hours to cancel an order once it is placed. We are only able to cancel your order before production begins. If production within the 48 hours has begun, then the customer is responsible for all relative invoices. Visions Design Group will do everything possible to ensure that your items arrive safely and on time, however we can not be held responsible for delays outside of our business control that occur in production or shipping, including any natural disasters, political strife or turmoil within the international country of origins.
Aside from damages and defections, we do not provide a return policy for our custom furniture and international freight orders. All custom furniture, one-of-a-kind items and international freight sales are considered final and are neither returnable nor refundable unless damaged or defective.
All orders must be paid in full prior to shipping. We accept VISA or MasterCard. If you pay by personal check, the order can not be placed until the check clears, which generally takes 5 days from receipt. No sales tax is charged on your order unless the order is delivered to New Mexico or the buyer is a New Mexico resident.
Please contact us with any questions regarding our policies.
|V I S I O N S D E S I G N G R O U P||111 N. Saint Francis Drive, Santa Fe, NM||505 988-3170|